Can you design a product that another team will build?

Yes. We can provide research, product design, prototypes and a documented interface for your development team to implement. We can also stay involved during development to answer questions and review how the design works in the finished product.

Can you work with our existing product, brand or design system?

Yes. We begin with what already exists and assess what can be retained, improved or extended. Changes are recommended where they make the product clearer, more consistent or easier to use.

How do you know whether a design will work for our users?

The method depends on the question. We may review existing product data, speak with users, test a prototype or observe people completing important tasks. Findings inform the design while there is still time to change it.

What if we cannot provide access to users?

We can begin with the information available, including product data, support queries and the knowledge of people close to the users. We make assumptions explicit and identify which decisions would benefit most from direct user testing when access becomes possible.

Do you cover accessibility as part of design?

Yes. Accessibility informs structure, content, interaction and visual decisions throughout the work. The relevant requirements are agreed for the product and checked again in the implemented experience, since design files alone cannot establish whether software is accessible.

Product design that makes complex software easier to use

Research, UX, UI and design systems for software people can understand and use with confidence.

From complexity to a coherent product experience

Design gives a product a clear structure before and during implementation. Our designers map journeys, workflows, interactions and visual systems so teams share an understanding of how the product supports its users.

Research, workflow design, prototyping and design systems create a durable foundation for product development. They keep the experience coherent as features, teams and platforms evolve.

Areas of expertise

Research & discovery
Understanding users, business goals and existing products to establish the priorities for design.
User experience & interaction design
Structuring information, navigation and workflows so users can understand the product and complete their tasks.
Interface & visual design
Designing screens, layouts and visual behaviour that translate the brand into a consistent, accessible interface.
Prototyping & usability testing
Exploring ideas through interactive prototypes and testing how well proposed designs support their intended use.
Design systems
Creating reusable components, patterns and guidance that keep interfaces consistent as the product evolves.
Design implementation support
Preparing designs for development, resolving design questions and reviewing the implemented experience across devices.

How we work

Evidence behind design decisions
Research, product data, business priorities and technical constraints are considered together. The reasons for each direction are shared, so assumptions, trade-offs and priorities can be reviewed with everyone involved.
Design reviewed as it develops
Work is shared while decisions are still open. Regular reviews bring the right product, technical and stakeholder perspectives into the process, helping resolve questions and maintain a clear direction.
Prototypes focused on real tasks
Prototypes are created at the level of detail needed to answer a specific question. Representative tasks are reviewed and tested, then findings are applied to the flows, interactions and content.
Clear direction for implementation
Layouts, states, behaviours and reusable patterns are documented at the level the work requires. Designers resolve questions with the delivery team and review the implemented experience for usability, accessibility and consistency.

Tools and technologies

A selection of tools we use, chosen to fit the work and existing systems.

Design

Figma
FigJam
Miro
Illustrator

Motion & prototyping

Rive
Lottie
After Effects
Framer
ProtoPie

Systems & handoff

Figma Dev Mode
Tokens Studio
Storybook
Chromatic
zeroheight

Research & testing

Dovetail
Maze
Hotjar
UserTesting

Questions, answered

Yes. We can provide research, product design, prototypes and a documented interface for your development team to implement. We can also stay involved during development to answer questions and review how the design works in the finished product.
Yes. We begin with what already exists and assess what can be retained, improved or extended. Changes are recommended where they make the product clearer, more consistent or easier to use.
The method depends on the question. We may review existing product data, speak with users, test a prototype or observe people completing important tasks. Findings inform the design while there is still time to change it.
We can begin with the information available, including product data, support queries and the knowledge of people close to the users. We make assumptions explicit and identify which decisions would benefit most from direct user testing when access becomes possible.
Yes. Accessibility informs structure, content, interaction and visual decisions throughout the work. The relevant requirements are agreed for the product and checked again in the implemented experience, since design files alone cannot establish whether software is accessible.